The air-company’s primary objective is to give the utmost care to its customers and make sure passengers feel comfortable and have an unforgettable experience during their flight.
The airline offers two types of services on-board – “business” and “economy”. These two classes are different in terms of quality of services offered while at the airport and/or on-board.
Passengers who hold economy class tickets (with regular or special rates) receive food and beverage services onboard. Onboard services include alcohol-free drinks (soft drinks), juices, beer or wine depending on the route, time of departure and the duration of flight. We also offer newspapers, magazines and a wide-range of duty-free products during leisure times.
Business-class passengers are offered higher level of service. There is a designated business-class compartment for our business-class passengers equipped with comfortable seats and communication appliances to allow the best business communication and make the long flights enjoyable. Our business class clients also receive special food and beverage services on board.
One of the main sources of information for our clients is our website (www.somonair.com) which continuously upgrades its functionality. In the near future, our customers will be able to book and purchase E-tickets using the website. E-tickets can now be purchased from all ticket offices (see the list of agencies, representatives and ticket offices at www.somonair.com/en/page.php
E-ticket is a contemporary technology of purchasing an airline ticket. E-ticket was first introduced in the United States in 1996 and quickly it became widely used in many nations of the world. Since 2008, all members of International Air Transportation Association (IATA) are required to use the E-ticketing system. The electronic passenger ticket and baggage check is the electronic form of airline ticket offered instead of paper tickets. All information related to registration of E-tickets is secured into a special database, and it is kept in the electronic format for 5 years to simplify the following:
•Passengers won’t forget or lose their tickets
•Passengers don’t have to wait to receive a paper ticket in the mail
•Passengers now can purchase tickets for their friends and relatives residing in another city: However – registration and check-in are still required at the airport of departure for identification purposes.
During e-ticket sales the passenger is issued an itinerary receipt, when paying cash or using a plastic card – the fiscal check issued by means of cash register facilities.
Similar to the paper ticket, itinerary receipt contains full information on a route, form, payment details and conditions of air transportation. We recommend that you have the itinerary receipt with you at all times during the flight. Itinerary receipt may be needed to present to the Aviation Security Services for verification purposes before entering the airport, check-in hall, during the passport control or custom inspections as a proof that you have a return ticket or traveling via transit.
For the check-in at the airport, it is mandatory for adults to have their passports and for children their birth certificates. It is convenient to have an itinerary receipt as it contains all necessary data about the flight. We recommend that you print and take the itinerary receipt with you, although it is not required for the check-in at the airport. For international flights the itinerary receipt is required for the passport control as a proof that you have a return ticket or traveling via transit. In some Russian airports the itinerary receipt may be required by the Aviation Security Services before entering the airport.
57, Ahmadi Donish Str. Dushanbe, Tajikistan, 734024
Tel.: +992 44 640-4040; Fax: +992 44 640-1234
