Unfortunately tickets for passengers requiring special assistance cannot be booked online. They can be arranged only at an Somon Air sales office, or via the telephone Contact Centre, where a ticket sales agent can take all the necessary details and make enquiries about the possibility of such a flight. Please note that in some cases the airline may refuse the flight.
When buying the ticket a medical statement signed by a doctor, giving permission for the flight, must be shown. The passenger’s special requirements must be also be specified.
Wheelchair users may fly with an accompanying carer or under the care of the airline staff. The latter requires a written application.
Wheelchairs are carried in the baggage hold. Upon arrival they are either returned immediately to the passenger outside the aircraft, or in the baggage claim area. In the latter case the passenger is taken to the baggage claim area in a wheelchair provided by the airport.
A gravely ill person may fly only with an accompanying carer, and this requires the purchase of three seats at the economy class fare. Please make sure that you have all the necessary nursing things in your hand luggage. Medicines, a folding wheelchair, a stretcher or crutches are carried free of charge and do not count towards a passenger’s baggage weight allowance.
Please do consult a doctor before the trip and take into account their recommendations for the flight. Come to the airport well in advance to go through all the formalities without rushing.
If you have any questions, please speak to our Call Centre on (+992) 44-640-40-40, (+992) 44-640-40-51.