Refund for an unused e-ticket, being paid by a bank card on the airline’s website, is made exclusively to the account of the cardholder, which was used for the payment transaction.
The refund amount is calculated in accordance with the fare conditions, which are used for issuing tickets.
Once refund is processed the funds will be transferred to the cardholder’s account within 3 to 20 business days from the request date.
Refund issued in the airline’s ticket office or through travel agencies are made at the place of purchase.
Download the ticket refund form
For all questions related to air ticket refunds, please call: